Lucky Red Casino is an online casino established in 2009 by BeSoftware N.V. Casino, an organisation that owns and manages many online casinos
Lucky Red Casino is a legitimate casino because it is licensed and regulated by Kahnawake Gaming Commission in Canada and the government of Curacao.
Lucky Red Casino, like others under the mother casino, casino company, is licensed to operate an online casino by the government of Curacao but its office is in the United Kingdom.
Lucky Red Casino is owned by a reputable company and has been in operation since 2009 with Realtime Gaming (RTG) software and offers more than 120 games.
The bookie uses Realtime Gaming software for its games. Realtime Gaming is a reputable firm that develops trusted online games that are preferred by many players. The firm also licenses online bookies to use their gaming software.
Lucky Red Casino sister sites include All Star Slots, Aladdins Gold Casino, Club World Casinos, Manhattan Slots, Club Euro Casino etc
Hence, Lucky Red Casino is licensed by Realtime Gaming to use its encrypted gaming software that ensures customers’ transactions and information stored with the casino are secured.
This Lucky Red Casino review will present insights into Lucky Red Casino’s market, legitimacy, bonus, player’s eligibility, deposit and withdrawal methods, customer service, and also all the Lucky Red Casino sister sites.
Lucky Red Casino Games
Lucky Red Casino has many unique games for its many customers located in different parts of the world. The casino is famous for its slot games but there are also table games and video poker. As of the time this Lucky Red Casino review was written, Lucky Red Casino has a total of 264 online games, which include 211 slots, 25 table games (including roulette, blackjack, baccarat, and poker), 17 video poker, 11 specialty games, 11 progressive games (for jackpots), and 4 new games (they continue to add new games to collections).
The bookie made it easier for customers to choose which of the games they prefer by categorising and separating them.
Hence, selecting any of the categories will bring out the available games under it. In case you are unsure of which of the games to play, you can consider choosing from the “Recommended” or “Most Popular” games, which were selected by the casino for you based on your taste (“Recommended”) and the ones people played often (“Most Popular”). These features, the “Recommended” and “Most Popular” lists, are not available in the bookie’s Mobile Casino.
For you to play a game using the casino’s software, you must have a computer or mobile phone that has internet access. The casino has three versions of its gaming software, as of writing this Lucky Red Casino review, which you can access based on the type of device you use. So far, Lucky Red Casino has the Instant Play Desktop Casino, Download Casino, and Mobile Casino. If you wish to play the Instant Play Casino with your computer device, it has to meet certain requirements. These are:
- Your PC must be Windows compatible.
- It must be connected to the internet.
- Its operating system must be Windows 7 or above.
- It must have modern a web browser such as Chrome or Edge.
- The memory should not be less than 2 GB.
- It should use an Intel Core i3 processor or its equivalent.
The casino also has a version that is compatible with your mobile devices. So long as you can access the internet with your mobile phone or tablet, you can play the Mobile Casino. However, you will need a computer if you desire to download the casino’s gaming software directly to your device.
The Download Casino software does not have a mobile compatible version. Hence, the “Download Casino” button is not available in Mobile Casino.
Before you begin to play games with Lucky Red Casino’s software, you need to take note of the following:
- Lucky Red Casino’s software, including the Download Casino software, is not obtainable from any third party. This means you can only download the software to your PC from the company’s website.
- The casino allows only one account per person and IP address. So, you cannot open more than one account with the bookie or use your device to operate more than one account.
- You must not always play games to win real money; the bookie gives you a chance to choose between playing for “real money” and playing for “fun”.
- The casino does not encourage customers to use its software for commercial purposes. It will close your account, even with your winnings, if it suspects that.
- The sub-license given by the casino to its customers is non-transferable because it is personal. In other words, another person cannot inherit, lease, rent, or buy your license.
- The casino can refuse or limit your wager without providing reasons for its action.
Lucky Red Casino Players’ Eligibility
Not everybody is allowed to play with Lucky Red Casino’s gaming software. Below are some of the eligibility modalities for players.
- The player must be up to 21 years old before he or she is allowed to play for real money. However, those that are up to 18 can play with the software for fun but those under 18 are not allowed to play the casino’s games for any reason.
- The player must have reached his or her country’s legal age of maturity before he can play or wager real money. This is considered if the country’s legal age of maturity is higher than the one stipulated by the casino.
- Lucky Red Casino considers a player ineligible to use its gaming software if his or her country of residence banned gambling, including online gambling. But the bookie believes it is a player’s responsibility to find out the legal status of gambling in his or her jurisdiction.
- A player is deemed ineligible to use Lucky Red Casino’s gaming software if he intends to use it for commercial purposes. The software is meant for private use only.
- Professional and addict gamblers are not welcome to use the bookie’s software. The bookie closes the accounts of suspected professional and addict gamblers.
- Players that live in the following legal jurisdictions are not allowed to wager with real money: Spain, Slovakia, the United Kingdom, Russia Federation, Romania, Portugal, the Philippines, Sint Maarten, Curacao, Aruba, Italy, Israel, Hungary, France, Costa Rica, and Australia. Nations in the UK that this restriction applies to include Guernsey, Gibraltar, Isle of Man, Jersey, Channel Islands, and Northern Ireland.
- Lucky Red Casino’s employees and immediate family members are not allowed to register with the casino or play with its software.
Note that this eligibility can change in the future; just make sure to come to this review to know the latest updates and chances if you are not qualified now.
Lucky Red Casino sister sites
Many other popular and legitimate online casino sites like Lucky Red Casino exist. They are wildly known as Lucky Red Casino sister sites. They are called Lucky Red Casino sister casinos because they share the same games, bonus system and even management.
Below are the Lucky Red Casino sister casinos
Lucky Red Casino’s Customer Care Services
There are three major ways you can contact the Lucky Red Casino lobby to receive assistance or answers from its staff. But before you consider contacting customer care, you should go through the Frequently Asked Questions for answers to most customers’ questions.
On the “FAQ” page, answers to some questions concerning the casino’s deposit and withdrawal methods, bonuses, technicalities, etc., have been provided. Check the casino’s “Terms and Conditions” page for further details if your enquiries were not treated there.
However, if you are not satisfied with the information the bookie provided or you need clarifications, you can contact its customer care executives. You can do this through live chat, email, or telephone calls.
The live chat gives the casino’s customers a chance to interact directly with a staff with text. This is a good option for those that need immediate help but do not want to use the telephone route. You can initiate a chat by clicking on the Live Chat button that floats on every page of the casino’s website.
Before you are allowed to start the chat, the lobby will check whether you are an existing customer or a visitor. But whether you are an existing customer or a visitor, you will submit some personal details before you can proceed.
Email is another good way of reaching Lucky Red Casino’s customer care executives, but it is advisable to use this medium when you do not need direct and immediate assistance from the bookie’s lobby. To send the email, you have to visit the “Contact” page, fill out the email form and submit it.
A customer care executive will reply to your enquiry through the email address you provided in the form. You should expect their email within 48 hours of sending the enquiry.
The third medium for reaching the casino’s lobby is the telephone. A toll-free number is provided on the “Contact” page for reaching the casino’s lobby. This option is best for those that need direct and immediate assistance from the bookie’s staff.
However, you need to remember that you should be able to communicate well in English before you can obtain assistance through this medium because the bookie’s only operational language is English.
Lucky Red Casino’s Cashier
This section provides all you need to know about the casino’s deposit and withdrawal methods, verification requirements, wagering, refund policy, and winnings.
Deposit and Withdrawal Methods
Lucky Red Casino offers its customers a variety of methods for depositing and withdrawing money to and from their accounts in the casino. The bookie processes monetary transactions through secured third-party financing companies and methods such as Bitcoin, Skrill, ecoPayz, Neteller, and so on.
Note that the payment option you choose for your deposits may most likely be the method the bookie will use to pay your winnings when you request a withdrawal. Nevertheless, this does not apply in all cases because the methods approved for deposits are slightly different from those opened to withdrawals.
You can deposit money to your Lucky Red Casino account through Bitcoin, Visa, MasterCard, Interac, Skrill, Neteller, and ecoPayz. The minimum deposit for all these methods is $35.00 while the maximum is $1000.00, except for Bitcoin, which is $10,000.00.
The bookie processes all deposits instantly and charges processing fees for that. However, customers that deposit with Bitcoin are exonerated from paying processing charges. You need to contact the casino for details on its current deposit processing charges.
The casino’s approved options for withdrawal are Bitcoin, bank transfer, Courier Cheque, ecoPays, Skrill, Neteller, and Wire Transfer. The table below gives you an idea of the minimum and maximum withdrawals for each option and the duration for processing withdrawals through them.
|Method||Minimum Amount||Maximum Amount||Processing Duration|
|Bank Transfer||$200.00||$5,001.00||5 days|
|Courier Cheque||$200.00||$2,500.00||4 days|
|Wire Transfer||$300.00||$5,001.00||5 days|
Verification of Accounts
You can open an account with Lucky Red Casino, make deposits, use its software to play games and make your winnings, but you cannot cash out those winnings if your account is not verified. The casino does this to prevent fraud, underage gambling, identity theft, and money laundering from taking place in the firm.
So, before the bookie processes your withdrawal request, it will ensure that you have sent the necessary documents for verification and that the verification processes have been completed. Once your account is verified, you will have no issues withdrawing your winnings so long as you adhere to the terms and conditions guiding banking transactions in the casino.
The documents required for verification are your current government-issued ID, proof of address (such as a recent utility bill or bank statement), and photos of your credit or debit card (shots of both the front and back sides of the card). The card you registered with the casino must be the one you make deposits with.
If you make payment with another card, the bookie will treat it as fraud and close your account without allowing you to cash out your trapped winnings. The utility bill or bank statement you send to the bookie should not be more than three months old.
Do not send the documents to the casino without first contacting them. When you are ready to have your account verified, contact the casino’s customer care so they will send you a secured link to submit the documents. After submitting all the required documents, Lucky Red Casino’s customer care executive will call you through the phone number you provided before completing the verification process.
Below are other things you need to know about the bookie’s banking methods.
- Taxes and charges accrued while playing and winning with Lucky Red Casino’s software are paid by the customer.
- The accepted currencies for wagering in Lucky Red Casino are US Dollars (USD) and Euro (EUR).
- The currency for cashing out is dependent on the player’s choice. You can decide to use your local currency or not.
- You cannot withdraw more than $5001.00 in a week. If the amount to be withdrawn is more than that, it will be broken and paid in instalments (weekly). This restriction, however, does not apply to winnings from Network Progressive Jackpot.
- You can track the status of your withdrawal request through “Account History”, which can be accessed when you select “My Account”.
- In case you have questions or complaints concerning your banking transactions with the bookie, you can reach its account units through a provided email address. But your mail can only be attended to immediately if it was sent during UK’s office hours.
- The bookie has different deposit limits for different customers. Modalities for setting these limits depend on several factors such as successful account verification and how long the account has been in existence.
Customer’s Information and Data Collected by Lucky Red Casino
You need to know the information the casino collects from you and what it does with them. Remember the bookie uses encryption and secure communication technology, which makes your transactions and stored information safe. This means no third party can access and monitor what you store and do with the casino’s software.
Nevertheless, the contents of your account will be revealed if it is requested by the law court or needed for security purposes. Also, remember that casino’s monetary transactions with players are done through third-party financing processors. Hence, some of your details will be shared with them. Other than these, the information you sent to Lucky Red Casino is safely stored and will only be removed when you close your account.
The information the bookie will collect from you include:
- Personal details such as your full name, residential address, email address, and telephone number.
- Demography information such as age, gender, and hometown.
- Your device IP address, operating system, browser type, and time spent on the casino’s website. This is collected immediately after you register with the casino.
- Your activities on the internet. This includes the sites you visit immediately after registering with the casino and how long you spent there.
Becoming an Affiliate
You have a chance to become an affiliate at Lucky Red Casino. All you need to do is sign up with Affiliate Edge and start attracting traffic to the casino. Your referrals will be registered under you so that you will be paid a certain percentage of their wagering as commission.
How you want to be paid depends on you but you have to choose among the options the casino has. To get more details on this, select “Become an Affiliate” from the foot menu on the bookie’s website, and you will be directed to the Affiliate Edge website.
Bonus and Promo
Lucky Red Casino just like its mother casino, Club World Casinos, provides several promotions and bonuses for its customers. Some promos are seasonal while others are regular. In this subsection, only the regular promos and bonuses will be discussed. These include welcome bonuses, daily bonuses, and comp points.
The moment you register with the casino, you stand a chance to win handsome free chips and spins to play further and win more money. These bonuses are given based on the type of game chosen and the currency used. If your choice is slot games, you will be offered a 400% bonus match, up to $4000, on your initial deposit if it is done with fiat currency (USD or EUR).
But if this deposit is made with Bitcoin, you can claim the 400% bonus on the amount deposited and also receive an additional $75 free chip. If your interest is table games, you can claim a Welcome Bonus of 100% match, up to $1000, of your deposit and also a $75 free chip, if you deposit with Bitcoin. Hence, all those who make their first Bitcoin deposits can receive a $75 free chip as an extra bonus.
Terms and Conditions for Welcome Bonuses
You do not just receive and benefit from the Welcome Bonuses given by Lucky Red Casino without meeting the attached terms and conditions. If you know you cannot adhere to them, you are advised not to request them. You should also contact customer care concerning that.
- The welcome bonus is not cashable. This means you must use them to play games and not withdraw them as cash.
- The minimum number of wagering before you are allowed to cash out your winnings is 50 times.
- If you receive the $75 free chip, you cannot cash out more than 10 times with it.
- There is no maximum number of cash out with the 400% and 100% bonuses, but remember you have to meet the minimum number of wagering before you can request a withdrawal.
- The maximum amount to wager per hand with the 400% and 100% bonuses is $10. Any amount higher than that will make your winnings invalid. This means the casino will withhold it.
- You must deposit a minimum of $35 to qualify for a Welcome Bonus.
- Welcome Bonus is not given to players in Ukraine, Lithuania, Croatia, Turkey, the Philippines, Serbia, Poland, Bulgaria, and Belarus. This was our discovering at the time of writing this Lucky Red Casino review.
- Welcome Bonus is offered based on Eastern Standard Time.
Lucky Red Casino has different bonuses its customers can claim every day they log in to play games with the casino’s software. Each day has a different bonus, which will not be available the following day. Before you request any of these bonuses, you need to know that they also have terms and conditions guiding them.
Terms and Conditions for Daily Bonuses
- Like the Welcome Bonus, daily bonuses are also not cashable. They are meant for you to play more games with.
- You must wager a specified number of times for each bonus before you can withdraw the winnings you made with them.
- If you request for withdrawal while there is still some outstanding bonus in your account, the bonus will be subtracted from the balance before your withdrawal is processed.
- An account or IP address cannot receive a particular bonus more than once. An attempt to duplicate an account will lead to its closure and forfeiture of the winnings.
- You have to redeem awarded bonus within 60 days from the day it was awarded. This does not apply to seasonal bonuses, which may have a shorter expiration period.
- If you don’t meet the conditions attached to a bonus within the given time frame, both the bonus and the winnings made so far from it will be removed.
- Even though you have bonuses, wagers are first made from your account balance before the free chips.
- Ensure your account’s contact details (name, email address, house address, and telephone number) are accurate before you claim any bonus.
- You are not to request any bonuses if your balance is not below $1.
This is a type of bonus Lucky Red Casino offers its customers to encourage them to bet more. It is like cash, which can be withdrawn without observing any terms and conditions. A comp point is generated each time you bet. Hence, the more you bet, the more comp points you receive.
The number of comp points you receive depends on your game type. But basically, a comp point is equivalent to 10 units of the currency you wager with. For instance, if you wager with USD, $10 = 1 comp point. But when you want to withdraw your comp points, they are valued at 100 comp points = $1, if you are transacting with USD.
Reviews of Lucky Red Casino by Existing and Former Customers
Lucky Red Casino has attracted both positive and negative reviews from customers. Its method of operation, products and services, and reputation have also been commended and criticised. The customers’ reviews summarised here were derived from Casino Listings and Reviewed Casino.
Commendations for Lucky Red Casino
- It offers 24/7 customer support services.
- The customer service team is efficient and courteous.
- The bookie has good collections from Realtime Gaming.
- Their jackpot slots are commendable.
- Adherence to their terms and conditions prevents loss of winnings and closure of accounts.
- Their bonuses are encouraging.
- They offer several banking options, including Bitcoin.
- Their verification processes prevent fraud and underage gambling.
- They discourage professional and addict gambling.
Criticism of Lucky Red Casino
- The weekly withdrawal limit is too low. This causes customers to gamble with the balance and, maybe, lose it.
- Management takes advice from rogue operators, who use the slightest reasons to withhold players’ winnings and close their accounts.
- The bookie has no live casino.
- The bookie only uses Realtime Gaming, thereby making the number of available games limited.
- The casino focuses more on slot games than other types of online games.
- Restriction of deposit currency to only USD and EUR affects customers, who have to seek foreign exchange to play games.
- The operating language is only English. This discourages non-English speakers.
- The verification processes are strenuous.
- More payment options should be included.
- You can lose your winnings for failing to adhere to a rule or if the casino suspects you of being fraudulent.
Related: Jackpot City Casino Review
Lucky Red Casino is a legitimate casino that has all that a player needs to have fun in an online casino. Its games are unique and intriguing, and the bookie makes it possible for players to select whether they wish to play for real money or not.
This means you can use the software for entertainment if you don’t want to gamble. If you intend to win real money, it will be necessary to go through this Lucky Red Casino review and also study the casino’s “Terms and Conditions” to avoid having your winnings withheld or your account closed. Also, remember that in gambling, you must not always win.